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Invoice Viewing

D
11 posts
Wed Oct 09, 19 9:03 PM CST
So I created a booking event and set it up so it was a manual confirmation and I had to send out invoices from the booking confirm page. I sent out invoices and I have had some people pay with no issues and others that are saying that they can't view the invoice. I can't seem to create it from my end and I'm not sure where to go to figure out what the issue is.

Are there any known issues like this that I'm not seeing in the forum> And do you have any advise as to what else I can do to trouble shoot?
16,152 posts (admin)
Thu Oct 10, 19 6:08 AM CST
No known issue like that. How exactly are they unable to view the invoice? Like see it at all or not seeing the pay now button?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
This reply was deleted.
D
11 posts
Thu Oct 10, 19 9:26 AM CST
They are getting a URL error message. I think the message looks different depending on the browser but the detail of it is the same.
Attached Photos

16,152 posts (admin)
Thu Oct 10, 19 11:37 AM CST
That URL has %20 in it and pretty sure that is causing it not to show. Are the links actually going out like that? You can look in the email logs in Stats -> Email Log.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
D
11 posts
Thu Oct 10, 19 6:37 PM CST
When I hover over the link in the email link in the Stats Email Logs it does not have the %20 in it.
16,152 posts (admin)
Fri Oct 11, 19 6:09 AM CST
The %20 represents a space. Are you accessing the Sytist admin using that sub domain (bakersfieldallstars.all-starspor ... whatever it is) or the domain name you are using?

It could be the people that are getting that error are using the same email program and adding a space to the URL for some unknown reason.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
T
3 posts
Thu Oct 17, 19 1:57 AM CST
Hello! I have this issue as well.

Quite a few people who do not have accounts and even one who did had issues viewing their invoice. It would come up as "invoice not found" multiple times where as another person would be able to do it just fine.
16,152 posts (admin)
Thu Oct 17, 19 7:09 AM CST
Is this an invoice you created in the admin and then used the email invoice option? What is one of the invoice numbers the customer said they got an invoice not found?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
T
3 posts
Sun Oct 20, 19 7:36 PM CST
Yes. Invoice #10036. I just forwarded you the email conversation with a client this is currently happening to. I have been able to successfully send emails to clients that have registered accounts but people who do not want an account have not been able to pay unless I create an account so far. Thank you!
16,152 posts (admin)
Mon Oct 21, 19 6:04 AM CST
Replied to your email on this. You removed the link from the default email to view and pay the order.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
11 total messages
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Category: Orders
 
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