Passcodes On Mobile Glitch?

Hi Tim,

bit of an odd one here. Last year I got an urgent message from another Sytist user to check a passcode for her to see what I saw? I replied I could see one child only, as it should be.

She was confused as the parent of that child had sent her screenshots of her gallery and it included other children under other passcodes? Anyway, she emailled you off-forum but neither of you could replicate the problem and I guess it hasnt come up again.

And then today -the same thing happened to me! A parent was ordering her child, went to make a change or backstep and all of a sudden she had a heap of other kids she was viewing? She didnt take screencaps and by the time I got back to her it had resolved itself and she was very kind and understanding.

I immediately contacted the other Sytist user ( Trina Julius ) and she mentioned to me the 2x it had happened to her,the client was on iphone. So I checked what my client was using, and yes, also iphone.

Anyway, I just thought I would post this here and see if you have any thoughts?

Cheers.

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ok . and now another ... also iphone O_O !!!

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i've tried to duplicate the experience but cannot.

Both parents said it followed the same pattern and that they will take screenshots if it happens again.

1. Get gallery, enter passcode, look at pics on i-phone, only see their child
2. go back into gallery and notice "6 to 7 other children", log out
3 Log back in again and only their child again.

I haven't been able to replicate. The 2nd parent was very concerned with privacy.

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I have tried many times to duplicate this. If you somehow can, please let me know. I can't find any reason for it to happen.

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Mary .. in my case it was an iphone thing .. check what device your client was on as a starting point?

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