"all Downloads" In A Package

i've got a package that includes "all downloads".
( so it includes all downloads, and then some print choices )

But customers keep telling me they are only getting the one image?

What am I doing wrong?

thanks

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Sounds like the "all downloads" is just a standard product and not a buy all. You would have to create a collection that includes other collections (create new collection and select that option) and one of those being a buy all.

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Sorry, I couldnt remember the name for it after I renamed it - yes, it's a BUY-ALL that I have included in a packges - so a BUY-ALL with extras.

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So just to clarify, I did make a collection that includes other collections and one was a Buy-All within. But the download part of it doesnt seem to work for some reason?

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I just tripled checked and the buy all in a collection does work. You will need to email me the link to your Sytist admin with the username and password and the name of the collection you are referring to.

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Hi Tim - I will do this now - sorry, I meant to look into it further.

So it's definitely a BUY-ALL - when I did a mock purchase just now of the BUY-ALL stand-alone, I got all 67 downloads.
If I take the next deal up, which incorporates the BUY-ALL above *and* some other items, in a package, it doesn't work for me.

Interestingly, I tried to create a new BUY-ALL to see if that would solve the problem and I cant add that buy-all to my package with prints at all, so i'm obviously stuffing up something somewhere...

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Email me a link to a gallery with the password if needed and the product you are referring to so I can see.

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