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Emails Not Being Sent

P
146 posts
Thu May 02, 19 9:47 AM CST
Hi As of 3:54pm Tuesday we stopped getting emails indicating that orders have been placed or contact emails from our website.
#1 The orders are going through the system. Paypal sends us notification.
#2 They show up in Sytist under the newest orders screen.
#3 They are not showing up in our email.
#4 The only thing I have been doing different the last week is transferring all our image files to Amazon S3 in preparation for moving our site to another provider.

We have our orders sent to 3 addresses as certain people handle certain schools and one of those three provides oversight/backup to the other 2.

I have been on the phone with my email service provider and as far as I can tell the problem is not there...although I did find a couple of things in the spam folder of one of the email accounts. I have access to all of the email accounts.

So now based on what I read in the sytist manual and support pages it must be on the server. This is where the problems begin. Poor service is why I am planning to move. When we started with these people we were not told that they were going to resell us space from somewhere else.

Any suggestions?

16,148 posts (admin)
Thu May 02, 19 11:47 AM CST
When an email is sent from Sytist, it basically tells the server to send the email. Then it is up to the server to do that. You will just have to get your host to look into it. It could be that either the IP address of your site has been marked as spam (could be from other sites on the same server sending from the same IP address) so something is wrong with the PHP mail() function.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
2 total messages
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Category: Emails
 
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