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I Am Getting About Half Of The Website Contacts

289 posts
Thu Apr 11, 19 6:55 PM CST
Just to confirm,
I am only getting about half of the website contacts sent to my email but I can see them on the email log in Sytist, it is a hosting issue? Is there anything I can do or tell hosting support we need to do on the hosting end to ensure I am getting them all? I talked to them for 2 hours and didn't get anywhere. Hosting through go daddy. Thank god for sytist having the email log!!!
Edited Thu Apr 11, 19 7:15 PM by Joey Freeman
16,148 posts (admin)
Fri Apr 12, 19 4:47 AM CST
If you are getting some emails, then Sytist is sending them properly. They may be going into your spam folder. If so, you may be able to create rules in your email program to make sure they don't go to spam.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
289 posts
Fri Apr 12, 19 9:25 AM CST
They don't show up in my spam folder, they never hit anywhere in my email. Also my test email never goes through. Set up on PHP Function(). I'm not sure how switching to stmp would be since I don't host my email on the cpanel server, it's hosted with Office 365. I've read in another post that I could add a SPF that might help? I'm going to hop on the phone again with godady to see if I can get someone that might know what's going on on the server side.
16,148 posts (admin)
Fri Apr 12, 19 11:19 AM CST
It sounds like maybe since you are hosting your emails somewhere else, the server is trying to send the emails locally and not leaving the server. Your host may have to adjust the MX records.

You may want to try the SMTP PHPMailer option in Settings -> Mail Sending Settings.
https://www.picturespro.com/sytist-manual/settings/mail-sending-settings/
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
4 total messages
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Category: Emails
 
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