To post a new support question, click the Post New Topic button below.
Current Version: 4.8.5 | Sytist Manual | Common Issues | Feature Requests
Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.
Graphics Options In Packages Not Working Since Update
Michael Leenheer
490 posts
Tue Feb 19, 19 9:24 PM CST
Hi Tim, I've been using graphics options for framing larger prints, but now the options don't drop-down any more when they are in a package. The graphic options still work if it is a standalone product but not when they are contained in a 'collection'.
Is it something I'm doing or is there an issue with putting products with graphic options into collections?
Is it something I'm doing or is there an issue with putting products with graphic options into collections?
Michael Leenheer || My Sytist: https://subphoto.ca/client_galleries/demo01/
Tim - PicturesPro.com
16,148 posts
(admin)
Wed Feb 20, 19 5:19 AM CST
I'll email you a file to fix it.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
Lori Seals
26 posts
Sat Apr 06, 19 8:42 AM CST
Hello Tim,
I believe I'm having a similar problem since the recent update. I have a "Graphics / Photo" Collections Option in place for most of my Sports Packages, so clients can choose an option to upgrade their order for an additional $10 or stick with the standard package for no additional fee. Before the update, it was working fine and this additional fee was being added to the shopping cart when selected by my clients, but now it is not. I should note that I also have a "Dropdown Menu" Collections Option in place on some other packages that I offer and the $10 additional fee is being added to the shopping cart as it should when selected by my clients. I haven't changed anything on my end and would appreciate any help with this since I am losing a bit of $$ now.
Thank you in advance for the help Tim!
I believe I'm having a similar problem since the recent update. I have a "Graphics / Photo" Collections Option in place for most of my Sports Packages, so clients can choose an option to upgrade their order for an additional $10 or stick with the standard package for no additional fee. Before the update, it was working fine and this additional fee was being added to the shopping cart when selected by my clients, but now it is not. I should note that I also have a "Dropdown Menu" Collections Option in place on some other packages that I offer and the $10 additional fee is being added to the shopping cart as it should when selected by my clients. I haven't changed anything on my end and would appreciate any help with this since I am losing a bit of $$ now.
Thank you in advance for the help Tim!
Lori Seals - Lori A. Seals Photography
Tim - PicturesPro.com
16,148 posts
(admin)
Mon Apr 08, 19 3:54 AM CST
It was caused by the recent update. I've uploaded a file to your site that will fix it.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
Lori Seals
26 posts
Mon Apr 08, 19 7:30 AM CST
Good Morning Tim and THANK YOU very much for your fast reply! I just checked my site and everything is good to go (YAY!). Again, thank you for the help. . .I really appreciate it!
Edited Mon Apr 08, 19 7:30 AM by Lori Seals
Lori Seals - Lori A. Seals Photography
Please log in or Create an account to post or reply to topics.
Loading more pages