To post a new support question, click the Post New Topic button below.
Current Version: 4.8.5 | Sytist Manual | Common  Issues | Feature Requests

Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.

Client Credit

T
22 posts
Mon Nov 19, 18 3:15 PM CST
Hello :) My pricing for clients includes both their session fee and a print credit to use when I've uploaded their gallery. I have come across a situation with repeat clients that have placed their order and used their print credit in the past but when they have a new session and I provide them with their print credit for the most recent session, it isn't showing and it appears to be deducting it from their last order in which they already used their credit. I am not sure if I am making sense. So in order for their print credit to show, I have had to delete their orders from years past. Is it because I am not closing out their old order because this last time I put an expiration date into their order and then the new print credit showed up on their account.

Thank you so much!
16,148 posts (admin)
Tue Nov 20, 18 7:42 AM CST
Print credit or account credit? I suspect account credit and if so, there is an issue when there are credits ... available and used ... that are expired. What you can do is when adding a credit their account, if there are any expired credits, edit them and remove the expiration date.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
2 total messages
Please log in or Create an account to post or reply to topics.
This post has been viewed 232 times
Category: Orders
 
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close