To post a new support question, click the Post New Topic button below.
Current Version: 4.9.1 | Sytist Manual | Common  Issues | Feature Requests

Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.

Square Integer Value Error

289 posts
Mon Nov 19, 18 2:22 PM CST
Hi Tim,

I finally was able to duplicate the error that a few of my customer are experiencing. Can you take a look at the screenshot and give me any input that you may have that could be causing this with Square payment. It only happens with Square. I've added the option to use Stripe as an alternative but prefer to use Square because they seem to have more features and faster on deposits.

Thanks,
Bruce
Edited Mon Nov 19, 18 2:23 PM by Bruce Pham
Bruce Pham • Forever Studio • School Pictures At Their Best
289 posts
Mon Nov 19, 18 2:24 PM CST
Here is the screenshot, had to remove it from the first post. Forgot to block out customer details.
Attached Photos

Bruce Pham • Forever Studio • School Pictures At Their Best
16,216 posts (admin)
Tue Nov 20, 18 7:41 AM CST
Is there any logging in your Square account for transactions? If so, can you send me the log into for this transaction?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
289 posts
Tue Nov 20, 18 7:47 PM CST
Unfortunately unlike Stripe, Square doesn't seem to keep records of declines or failed transactions. I've look all over my account and can not find any transaction logs that show declines or errors, it just shows sales only.
Bruce Pham • Forever Studio • School Pictures At Their Best
16,216 posts (admin)
Wed Nov 21, 18 12:32 PM CST
You might want to contact Square about this. I am sure they have to have some sort of logging. Many people using Square in Sytist and you are the only one having this problem. I would suspect the amount being passed would be getting that type of error message, but it is multiplied X 100 so it would only be a number (integer) value.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
5 total messages
Please log in or Create an account to post or reply to topics.
This post has been viewed 548 times
Category: Payment Options
 
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close