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Current Version: 4.9.2 | Sytist Manual | Common Issues | Feature Requests
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Required Fields Not Working
Adina Hayne
285 posts
Mon Nov 19, 18 12:07 PM CST
We have a pricing gallery set up to require multiple text fields like Athlete's name, etc. However we just pulled down the orders and nothing was added by the family.
Can you please advise?
Can you please advise?
Attached Photos
Tim - PicturesPro.com
16,242 posts
(admin)
Tue Nov 20, 18 7:30 AM CST
Those options are not showing on the order at all in the admin view? Where purchases made from galleries or products from different price lists?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
Adina Hayne
285 posts
Tue Nov 20, 18 8:13 AM CST
No, it was made from this price list. That is what is so weird.
Tim - PicturesPro.com
16,242 posts
(admin)
Tue Nov 20, 18 8:21 AM CST
Are there any actual photos on the order? Or if a pre-order gallery, any photo products on the order? It checks for additional checkout fields based on photos on the order (or photo products for pre-orders).
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
Adina Hayne
285 posts
Tue Nov 20, 18 8:33 AM CST
Yes, actual photos selected in order. Not a prepay gallery
Tim - PicturesPro.com
16,242 posts
(admin)
Tue Nov 20, 18 10:43 AM CST
I have tested every scenario I can think of and the options always show in my testing. You would need to email me the link to your Sytist admin with the username and password and the order number of an order the additional fields were not added so I can look it over.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
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