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Paypal Reference

M
4 posts
Wed Jun 06, 18 11:15 PM CST
Help!
How can we ensure the reference on the PayPal receipt in the order number.
In the old PhotoCart the Transaction details on the PayPal info showed the Order number under the "Order Details" and in the 'Custom' section.
In Sytist under 'Order Details' in just shows the customer name and email - not their order number and in 'Custom' it's just a big long automated string of numbers and letters.
Please help - it's driving my account people bonkers trying to match up payments.
16,145 posts (admin)
Thu Jun 07, 18 6:07 AM CST
Orders aren't created in Sytist until the payment has been paid so there is no order number to send to PayPal. When you view the order in Sytist, it does have a link to the transaction in PayPal.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
M
4 posts
Thu Jun 07, 18 6:22 AM CST
Hi Tim,
It links from the order through to PayPal, so there's no way that the order number can be added anywhere?.... it lists the name and email, I just want to add the order number in there as well. If it could be done in PhotoCart, why can't it happen in Sytist?
The accounts department works back from PayPal, not from the order. So a link on the order is no good and time consuming for the accounts team. Accounts don't normally view the orders, as there has never been a need before. The system worked well in PhotoCart.
Edited Thu Jun 07, 18 6:24 AM by Melanie Stubbs
M
4 posts
Thu Jun 07, 18 6:22 AM CST
Doesn't Sytist create pending order until the payment is made?
16,145 posts (admin)
Thu Jun 07, 18 12:28 PM CST
Sytist doesn't create a pending order (only if the customer selects a pay offline option). The order is not created until the payment is made so it can't send an order number with the payment information to PayPal.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
5 total messages
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Category: Payment Options
 
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