To post a new support question, click the Post New Topic button below.
Current Version: 4.9.2 | Sytist Manual | Common  Issues | Feature Requests

Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.

Free Download Issue

290 posts
Tue Mar 27, 18 1:54 PM CST
Just notice that FREE DOWNLOAD is not working. I set myself up so that I can download for free and when I click DOWNLOAD NOW, the next page shows an that this page is not working. ERROR EMPTY RESPONSE.

Any thoughts on what is causing this?
Bruce Pham • Forever Studio • School Pictures At Their Best
16,236 posts (admin)
Wed Mar 28, 18 9:26 AM CST
Hosting at godaddy? If so, you are the third person that has mysteriously started having this error hosting at godaddy.

You will need to download the Sytist files from the order you originally purchased Sytist on:
https://www.picturespro.com/index.php?view=account

Upload the sytist_UPGRADE_files from that zip file following the manually upgrading instructions to fix it.
https://www.picturespro.com/sytist-manual/installation/upgrading/
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
J
3 posts
Fri Mar 30, 18 2:54 PM CST
Tim, I have gone through the steps that you outlined and it still is not working. I am hosting at GoDaddy. What else can I do?
Attached Photos

16,236 posts (admin)
Mon Apr 02, 18 5:20 AM CST
I would suspect you didn't upload the files to the correct place. Did it ask you to overwrite the files when uploading?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
J
3 posts
Mon Apr 02, 18 8:07 AM CST
What I used to do and it always worked was to just put a "0" in the size area since I only want to give them one size to download. Now however, I have to put "0,Large" for it to work. It isn't a problem I guess but it did work by just putting a "0". If I just put the "0", I get that error message that I sent to you.
5 total messages
Please log in or Create an account to post or reply to topics.
This post has been viewed 370 times
Category: Error
 
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close