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Current Version: 4.8.5 | Sytist Manual | Common  Issues | Feature Requests

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Shipping Status

210 posts
Fri Jun 10, 22 7:58 AM CST
Looks like the shipping status and tracking numbers are not being saved on the orders after adding that information.
16,152 posts (admin)
Sat Jun 11, 22 7:44 AM CST
What are the steps you are taking to do that? I can't replicate it.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
451 posts
Sun Jun 12, 22 10:00 AM CST
I have seen this happen a few times too, looking at the orders seems to happen to created invoices and when offline payments are taken.
210 posts
Thu Jun 16, 22 7:45 AM CST
I think Vance said it right. I did notice that shipping status saved on an order taken by a customer who purchased on the site but when I added shipping to two orders where I created the invoices the shipping status didn't "stick".
16,152 posts (admin)
Fri Jun 17, 22 4:39 AM CST
When an order / invoice doesn't have a shipping option selected it won't show a tracking number even if it is added. I will make a note of it.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
5 total messages
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This post has been viewed 599 times
Category: Bug
 
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