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Current Version: 4.9.2 | Sytist Manual | Common Issues | Feature Requests
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Cancel An Order
E
Elena De La Rosa
1 posts
Mon Aug 17, 20 10:22 AM CST
Hi there - I know I can delete an order at the bottom of the page but will it refund the client when it is deleted? If not - is there an option where you can cancel a new order and it will refund the client? Thank you!
Tim - PicturesPro.com
16,234 posts
(admin)
Mon Aug 17, 20 11:35 AM CST
You will have to process any refunds through your payment processor. Like if they paid with PayPal you would have to refund them through the PayPal website.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
J
Jennifer Harnsberger
6 posts
Tue Jan 12, 21 3:08 PM CST
Hi Tim, Does a client have the ability to cancel an order that they have made online?
Tim - PicturesPro.com
16,234 posts
(admin)
Wed Jan 13, 21 5:05 AM CST
They do not have a way to cancel their own order. They would have to contact you.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
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