If you have a support question or comment, click the Post New Topic link below.
Current Version: 3.5.3Sytist Manual | Sytist Articles 

Mobile Check Out Issues

 
Please log in or Create an account to post or reply to topics.
 
Katie Kraft
25 posts
Mon Aug 12, 19
1:29 PM
Someone else posted in regard to this topic and I had the same experience this past Saturday. I had some customers who were trying to make a purchase on their mobile device and they said the circle kept spinning and would not stop (they could not complete their order). I also tried on my iPads and experienced the same thing. The circle kept spinning and orders could not be completed.

I then used my iPhone X and all orders could be completed on that device. Does anyone know if orders can only be processed on certain types of mobile devices (like only the newest models)?

Thanks!!
Tim - PicturesPro.com
11594 posts
admin
Tue Aug 13, 19
6:09 AM
The issue in the other post was caused by a product being set up incorrectly. There are no compatibility problems with checking out on mobile.

What type of product was someone trying to purchase that did this? Was it after adding to cart or at the checkout stage?
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Katie Kraft
25 posts
Tue Aug 13, 19
10:19 AM
Hi Tim,

It was during the checkout stage. I had another employee handling orders and she said it would not work on some customers' phones (the circle kept spinning) but would work on mine (iPhone X). Do you know if the checkout can only be done on the most up to date mobile devices?
Tim - PicturesPro.com
11594 posts
admin
Wed Aug 14, 19
4:21 AM
I don't know if it has to do with the phone or not. I would really need to see a screenshot of where this is happening at. That would generally indicate some sort of javascript error.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Katie Kraft
25 posts
Wed Aug 14, 19
11:07 AM
If it is some sort of javascript error, is that something I would need to fix on my end?
Tim - PicturesPro.com
11594 posts
admin
Wed Aug 14, 19
11:48 AM
Not unless you have added some code to the files or head section.

I would really need to know the URL in the address bar, a screenshot of the screen, and the payment option being used.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2019 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close