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Current Version: 4.8.5 | Sytist Manual | Common  Issues | Feature Requests

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Favorites

K
134 posts
Thu Aug 01, 19 7:06 PM CST
Does anyone know why the heart symbol shows 16 when I have 4 pictures saved as favorites? Thanks so much!!!
16,145 posts (admin)
Fri Aug 02, 19 11:07 AM CST
You mean it says you have 16 favorites somewhere but you only have 4? Are there any favorites from expired galleries?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
K
134 posts
Tue Aug 06, 19 11:50 AM CST
I only have one gallery open and when I tested it out, it shows 16 when I only have 4 selected as my favorites.
K
134 posts
Tue Aug 06, 19 12:04 PM CST
Here is a screenshot.
Attached Photos

K
134 posts
Tue Aug 06, 19 12:04 PM CST
2 photos are shown as favorites but the heart symbol shows 10.
16,145 posts (admin)
Tue Aug 06, 19 12:57 PM CST
You are using the Gallery Exclusive option in that pre-order gallery. I would suggest not using that option for pre-orders (not what it was designed for). In the text & sections section of the gallery in the admin, remove the gallery exclusive option. This may also correct the favorites numbers (no idea why it is doing that).
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
K
134 posts
Tue Aug 06, 19 1:51 PM CST
When parents come back to order, do they come back to this gallery (with the newly uploaded pics)? I was thinking it would be easier ordering if the gallery was set to the Gallery Exclusive option so parents would not see anything else.
16,145 posts (admin)
Wed Aug 07, 19 6:17 AM CST
You can do it either way. You can create a new gallery or upload photos to the pre-order gallery and turn off the pre-order option.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
8 total messages
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