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Current Version: 4.8.5 | Sytist Manual | Common Issues | Feature Requests
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Favorites
K
Katie Kraft
134 posts
Thu Aug 01, 19 7:06 PM CST
Does anyone know why the heart symbol shows 16 when I have 4 pictures saved as favorites? Thanks so much!!!
Tim - PicturesPro.com
16,145 posts
(admin)
Fri Aug 02, 19 11:07 AM CST
You mean it says you have 16 favorites somewhere but you only have 4? Are there any favorites from expired galleries?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
K
Katie Kraft
134 posts
Tue Aug 06, 19 11:50 AM CST
I only have one gallery open and when I tested it out, it shows 16 when I only have 4 selected as my favorites.
K
Katie Kraft
134 posts
Tue Aug 06, 19 12:04 PM CST
2 photos are shown as favorites but the heart symbol shows 10.
Tim - PicturesPro.com
16,145 posts
(admin)
Tue Aug 06, 19 12:57 PM CST
You are using the Gallery Exclusive option in that pre-order gallery. I would suggest not using that option for pre-orders (not what it was designed for). In the text & sections section of the gallery in the admin, remove the gallery exclusive option. This may also correct the favorites numbers (no idea why it is doing that).
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
K
Katie Kraft
134 posts
Tue Aug 06, 19 1:51 PM CST
When parents come back to order, do they come back to this gallery (with the newly uploaded pics)? I was thinking it would be easier ordering if the gallery was set to the Gallery Exclusive option so parents would not see anything else.
Tim - PicturesPro.com
16,145 posts
(admin)
Wed Aug 07, 19 6:17 AM CST
You can do it either way. You can create a new gallery or upload photos to the pre-order gallery and turn off the pre-order option.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
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