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Drop-down Options Not Charging Correctly

490 posts
Fri May 10, 19 6:29 PM CST
Hi Tim, my clients are getting a big discount on their frames and I'm not sure why.

In my packages I sell prints with the option for adding a frame; the price is supposed to be an extra $29.99 and it shows that in the purchasing area, but in the cart the price is only $9.99.

The product has an option for 'laminate' which is just a checkbox ($9.99) and then a set of graphic options for which frame to choose (each frame is priced differently, but they're $24.99 and up). My client selected both the laminate and the framing, and they were charged $9.99 twice.

Any help with this? Did I set it up wrong or is there a bug happening here?

Plus, any tips on what to tell my client haha he got a few frames because they were such a great deal!
Michael Leenheer   || My Sytist: https://subphoto.ca/client_galleries/demo01/
16,145 posts (admin)
Mon May 13, 19 4:35 AM CST
I've tried to duplicate this but I can't. Post or email me a screenshot of where these options are.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
This reply was deleted.
490 posts
Mon May 13, 19 4:16 PM CST
Of course! Here's the details, if you want to log in to our site and look it over.

• Collection: Master Package
• Products that are doing this: 11x14" Deluxe Wall Portrait and 1-8x10 Print
• Options as in settings:
Leather Laminate (Checkbox) - $9.99
Frame Choices: (Graphics Option) - MS 511 composite Frame - $29.99 (for the 11x14)

Replication:
• Go to gallery https://www.subphoto.net/client_galleries/2019_grad_photos_-_bruce_hoang/
• Order 'Master Package' from the Package Deals tab (add to cart)
• Add the 11x14" print and select both the laminate and the frame
• Back out a little and 'view cart'
• Photo is added with Frame for $9.99. (Frame Choices:: also has a double colon for some reason)

On further checking, if I *just* add a frame it's free apparently!

Help.


Attached Photos

Edited Tue May 14, 19 4:41 AM by Tim - PicturesPro.com
Michael Leenheer   || My Sytist: https://subphoto.ca/client_galleries/demo01/
490 posts
Mon May 13, 19 5:28 PM CST
More screenshots - the order with no laminate also did not charge anything for the frame. (It's the 8x10 version but the same products and option types.)
Attached Photos

Michael Leenheer   || My Sytist: https://subphoto.ca/client_galleries/demo01/
490 posts
Mon May 13, 19 5:28 PM CST
one more
Attached Photos

Michael Leenheer   || My Sytist: https://subphoto.ca/client_galleries/demo01/
T
4 posts
Sun Nov 29, 20 8:08 PM CST
Has this ever been resolved?

I am setting up my cart for the first time and running into this exact problem! It will only select and charge for the graphic option I have selected as the default.
Edited Sun Nov 29, 20 8:09 PM by Tanya Plonka
16,145 posts (admin)
Mon Nov 30, 20 6:08 AM CST
I am unable to duplicate that. It works fine everywhere I have tested it.


You can email me the following for me to look into it:

1) Link to your Sytist admin.

2) The admin username and password (or create me an admin account by clicking Admins in the upper right corner of the admin pages).

3) The name of the product with the graphic option and the price list it is in.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
8 total messages
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Category: Bug
 
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