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Drop-down Options Not Charging Correctly

 
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Michael Leenheer
333 posts
Fri May 10, 19
6:29 PM
Hi Tim, my clients are getting a big discount on their frames and I'm not sure why.

In my packages I sell prints with the option for adding a frame; the price is supposed to be an extra $29.99 and it shows that in the purchasing area, but in the cart the price is only $9.99.

The product has an option for 'laminate' which is just a checkbox ($9.99) and then a set of graphic options for which frame to choose (each frame is priced differently, but they're $24.99 and up). My client selected both the laminate and the framing, and they were charged $9.99 twice.

Any help with this? Did I set it up wrong or is there a bug happening here?

Plus, any tips on what to tell my client haha he got a few frames because they were such a great deal!
 
 
 
 
 
Michael Leenheer | New Light Photography - SUB Photo
Tim - PicturesPro.com
11625 posts
admin
Mon May 13, 19
4:35 AM
I've tried to duplicate this but I can't. Post or email me a screenshot of where these options are.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
This reply was deleted.
Michael Leenheer
333 posts
Mon May 13, 19
4:16 PM
Of course! Here's the details, if you want to log in to our site and look it over.

• Collection: Master Package
• Products that are doing this: 11x14" Deluxe Wall Portrait and 1-8x10 Print
• Options as in settings:
Leather Laminate (Checkbox) - $9.99
Frame Choices: (Graphics Option) - MS 511 composite Frame - $29.99 (for the 11x14)

Replication:
• Go to gallery https://www.subphoto.net/client_galleries/2019_grad_photos_-_bruce_hoang/
• Order 'Master Package' from the Package Deals tab (add to cart)
• Add the 11x14" print and select both the laminate and the frame
• Back out a little and 'view cart'
• Photo is added with Frame for $9.99. (Frame Choices:: also has a double colon for some reason)

On further checking, if I *just* add a frame it's free apparently!

Help.


Attached Photos

Edited Tue May 14, 19 4:41 AM by Tim - PicturesPro.com
 
 
 
 
 
Michael Leenheer | New Light Photography - SUB Photo
Michael Leenheer
333 posts
Mon May 13, 19
5:28 PM
More screenshots - the order with no laminate also did not charge anything for the frame. (It's the 8x10 version but the same products and option types.)
Attached Photos

 
 
 
 
 
Michael Leenheer | New Light Photography - SUB Photo
Michael Leenheer
333 posts
Mon May 13, 19
5:28 PM
one more
Attached Photos

 
 
 
 
 
Michael Leenheer | New Light Photography - SUB Photo
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