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Order Placed, But Invoice Is Blank, And No Session On The Books

 
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Aric Hoek
211 posts
Thu Apr 04, 19
1:46 PM
A client has placed an order. The transaction went through.

When I click on th invoice, nothing is there, but I do see the details of the transaction. I received the automated email with all the details of the transaction.

When I click on View Client, I see that there is no appointment made. But, again, I received the email with the details of the session.

The appointment is unconfirmed.
Please advise. Happy to give you my log in credentials if needed.

Edit: If I had to guess... The original 2.5 hour appointment was made for 3:00pm, and the last available appointment time of the day is 6:00pm. However she added an add-on which caused the appointment to extend 60minutes, which is past closing time, causing some sort of error.
Edited Thu Apr 04, 19 1:52 PM by Aric Hoek
 
 
 
 
 
Aric Hoek
Tim - PicturesPro.com
11625 posts
admin
Fri Apr 05, 19
5:09 AM
I was actually working on an issue like this yesterday. I believe what has happened is that the script that checks to see if the time is still available still checks even after the payment has processed due to a network delay (even though it stops when the customer hits the pay button after entering in their card info). I can't replicate it, but in theory it is possible. I am still working on it to see if I can duplicate it happening.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Aric Hoek
211 posts
Tue Apr 09, 19
12:55 PM
Another client just booked a shoot. Same thing.

I get the emails, but I'm having the same problem.

No order details.
No session scheduled.

My only saving grace is that I am receiving the order confirmation emails.

One change I made recently was turning off PayPal as a payment option leaving me only with Square.

Please help Tim.

Thank you so very much. Love your product!
Attached Photos

Edited Tue Apr 09, 19 1:06 PM by Aric Hoek
 
 
 
 
 
Aric Hoek
Tim - PicturesPro.com
11625 posts
admin
Wed Apr 10, 19
4:40 AM
I am going to email you a file to upload to see if it helps for future bookings.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Aric Hoek
211 posts
Wed Apr 10, 19
7:52 AM
Excellent.

I have saved the original file on my server, and replaced it with the new file you emailed.

I will of course keep you informed.

Thank you so very much Tim. Your software is the backbone of my small company.
 
 
 
 
 
Aric Hoek
Aric Hoek
211 posts
Thu Apr 11, 19
2:30 PM
A few more bookings and it seems to be working fine now. thank you so much.
 
 
 
 
 
Aric Hoek
Tim - PicturesPro.com
11625 posts
admin
Fri Apr 12, 19
4:05 AM
Thanks, good to know.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
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