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Current Version: 3.5.3Sytist Manual | Sytist Articles 

Deleting Purchased Photos

 
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Paul Trahadias
3 posts
Mon Apr 01, 19
6:31 PM
When deleting old galleries I DO have checked not to delete purchased prints or downloads but it seems the system is deleting those files. Clients cannot download a purchased file and the image does not appear when I view an old invoice.
Tim - PicturesPro.com
11625 posts
admin
Tue Apr 02, 19
5:05 AM
I just did several tests purchasing photos then deleting the galleries or deleting individual photos that were purchased and they don't get deleted if those options are selected. Working as expected.

How are you deleting the photos that are getting deleted from the orders?
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Paul Trahadias
3 posts
Wed Apr 03, 19
2:46 PM
choose the event and clicked delete
Tim - PicturesPro.com
11625 posts
admin
Thu Apr 04, 19
6:49 AM
I see why it is happening. It happens to orders that are archived. You can send me an email if you want a file to upload that will fix that for future deleting galleries.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Leanne
137 posts
Sat Apr 13, 19
12:45 AM
How do I set this up?

I created a test gallery, which I then test-ordered from, but when I go to delete the gallery, it gives me only two choices - I ant see where the "leave purchased pics alone" can be found?

thanks!!!
Attached Photos

Tim - PicturesPro.com
11625 posts
admin
Sat Apr 13, 19
8:56 AM
Settings -> Photo Settings under "Deleting Purchased Photos".
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Leanne
137 posts
Sat Apr 13, 19
9:02 AM
done and updated! Thanks!
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