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Host Broke Our Site

 
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John Shaw
174 posts
Fri Jan 25, 19
8:40 PM
I’m not sure what category this should be in. I’m also not sure that the problem with our website is because of our host. We have four domains pointing to one domain for Sytist. After several years of trying to get back our original web domain we finally got it back. We asked our Web Host to point all of our domains to our new domain without changing any content and they said it would not be a problem. Evidently it’s a problem as you can see by the picture below. How can we fix this problem? Sytist is installed on studio316designs.com but we want customers to go to studio316photography.com instead. Originally all domains pointed to studio316designs.com.

Attached Photos

 
 
 
 
 
Tim - PicturesPro.com
11625 posts
admin
Sat Jan 26, 19
9:54 AM
Your host has your domain pointed to a folder named studio316photography.com. But your website files are in the root, so the domain needs to be pointed to the root.

But all those files in your screenshot look like backdoor files for hackers. You need to get your host to clean that all up. And looking at the file dates, they have been there a while.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
John Shaw
174 posts
Sat Jan 26, 19
10:56 AM
Thank you for your reply Tim. I had no idea what those files were and it causes me some anxiety. We felt like our emails have been hacked at some point but didn’t have any verification. I have sent a message to our host to see if they can investigate those files.

In the meantime our software is assigned to Studio316designs.com. Should we pre-register under Studio 316 Photography.com? Nothing has changed except our main site will be that new domain rather than the old domain. Same host, same files same everything Except the domain all others are pointing to is Studio 316 Photography instead of Studio 316 Designs.

Alternatively should I just start over with a new Sytist installation on Studio 316 Photography.com?
 
 
 
 
 
Tim - PicturesPro.com
11625 posts
admin
Mon Jan 28, 19
4:52 AM
What I think you need to do is either have the 316 Photography.com parked or pointed to the root of the site or have the files and folders from the root moved into the 316 Photography.com folder. Your host should be able to help you set that up. And definitely get rid of those files. With the exception of the index.php file and folders associated with categories and pages you have created in Sytist, all the Sytist files start with sy-
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
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