Selling Digital Images In High Res

I'm offering high res digital downloads to my clients, i'm wanting them to download them immediately and have them printed, but somehow when they download the images it's in low res the largest they can print is a 5x7 , somehow my images are being processed by sytist to resize is there something i can do to change this so that my clients can download their images and have them printed in high res (immediately) i'm not selling them on my website, they have already paid in advance...any help please

Thank you
wanda

Edited Mon Nov 20, 17 8:22 PM by Wanda DeVries

Lookin > Settings > Photo Settings to see what the final image sizes have been set to.
I set the "Large max image width" the same size as the largest pixel width of my camera file.

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For your download product, set the download dimensions to 0 so it downloads the original file you uploaded. Settings -> Photo Products -> Product Base.

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When uploading images do photo settings need set, at least, to the size of the largest image, or does Sytist always upload and retain the original file, even when the photo settings are set to something different?

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Sytist retains the original file to create downloads from. The Photo Settings just effects the size of the photos displayed on the website.

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