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Digital Download Issue
Arron Robles
188 posts
Fri Jun 23, 17 4:51 PM CST
Hello Tim. Having some strange activity with my digital download products.
Global Site Issue:
When my customers attempt to download the digital file it does not let them. I am not getting an error but MY display name presented in the popup box. Its very strange. I tried to debug the issue with fire fox debug but i am not seeing the issue.
Please use the link below to see the issue in action.
https://apvisions.com/digital-downloads/john-green/robles-family/index.php
Global Site Issue:
When my customers attempt to download the digital file it does not let them. I am not getting an error but MY display name presented in the popup box. Its very strange. I tried to debug the issue with fire fox debug but i am not seeing the issue.
Please use the link below to see the issue in action.
https://apvisions.com/digital-downloads/john-green/robles-family/index.php
Arron Robles, Solutions Designer | APVisions.com | Robles365.com
Arron Robles
188 posts
Fri Jun 23, 17 5:10 PM CST
OK, Still the same issue, BUT if i turn off the check box that requires the customer to create an an account before download "IT WORKS". So it would seem that there is an issue or bug with that toggle. That seems pretty strange.
Arron Robles, Solutions Designer | APVisions.com | Robles365.com
Arron Robles
188 posts
Fri Jun 23, 17 5:34 PM CST
I had to disable "Require customer to create an account and be logged in" feature for now until i can figure it out.
Arron Robles, Solutions Designer | APVisions.com | Robles365.com
Tim - PicturesPro.com
16,216 posts
(admin)
Mon Jun 26, 17 6:45 AM CST
I suspect you changed the text in Design -> Page text for _free_download_login_message_
What should be in there is
You must be logged in to use the free download feature. <a href="/index.php?view=account">Click here to log in</a> or <a href="/index.php?view=newaccount">create an account</a>.
What should be in there is
You must be logged in to use the free download feature. <a href="/index.php?view=account">Click here to log in</a> or <a href="/index.php?view=newaccount">create an account</a>.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
Arron Robles
188 posts
Mon Jun 26, 17 10:30 AM CST
OK, looks like that was the issue. Also looks like 3 or 4 of them changed randomly that I need to correct. Not sure why they would change, but glad we could find the issue. Thanks Tim for your help.
Arron Robles, Solutions Designer | APVisions.com | Robles365.com
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