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Visitor Ip Address Is Incorrect

253 posts
Fri Apr 07, 17 5:05 AM CST
I noticed that the IP address being recorded is not always accurate. About 50% of the time is it showing the IP address of my server. The other 50% it is showing the correct IP visitor's address. It is very strange.
16,151 posts (admin)
Sat Apr 08, 17 8:17 AM CST
Not sure why that would happen. The function to get the IP address actually does it in a way where it should not do that. Is it the server IP address or some other?
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
253 posts
Sat Apr 08, 17 8:22 AM CST
It's the website IP on the server.
16,151 posts (admin)
Sat Apr 08, 17 9:01 AM CST
Something you can try (but I think it might show all visitors with the server IP address), is:

click Settings in the main menu

Under the left menu, click edit config file.
Add this line of code before the closing PHP tag ?>

$setup['only_use_remote_address_for_ip'] = true;

Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
253 posts
Sun Apr 09, 17 4:54 AM CST
I added the php code and there's no change. About 50% of the visitors are logged with their own IPs and the other 50% are logged with the server IP.
16,151 posts (admin)
Mon Apr 10, 17 8:08 AM CST
You will need to email me FTP access so I can investigate why that server is doing that.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
253 posts
Sat Jul 22, 17 8:21 AM CST
Tom, I emailed you the server info. it's still using the server IP for visitors that aren't logged into an account.
7 total messages
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Category: Bug
 
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