To post a new support question, click the Post New Topic button below.
Current Version: 4.9.1 | Sytist Manual | Common  Issues | Feature Requests

Please log in or Create an account to post or reply to topics.
You will still receive notifications of replies to topics you are part of even if you do not subscribe to new topic emails.

Updating To New Version Issue

S
4 posts
Wed Jan 19, 22 8:16 AM CST
Greetings,

I'm looking for recommendations on how to fix an issue I have encountered. My hosting service recently forced an update to php 7.4. To maintain 7.3 they were asking for a monthly amount of money to manage it. Without that management the Sytist site was throwing up errors on the main page and now allowing access to certain areas of the site.

So I decided it was time to pay to upgrade Sytist. I started the update and got all the way to step four but what I also ran into is an issue that my web hosting service (Ionos) only allows me to have a specific number of files ( 262.144) and I didn't realize I was so close to that. So when it tried to install the new update it bumped into that cap and thus wasn't able to finish.

What would be the best way to do a fresh install but maintain my current configurations? I am not as concerned about previous galleries, and removing them would probably benefit me to getting rid of all the files that are on the site right now.

So in short, is there a certain folder/files I need to save, then wipe out my site, fresh install, and the re-upload those files? Could it really be that simple?

Cheers!
16,210 posts (admin)
Wed Jan 19, 22 11:39 AM CST
The file count could be because of PHP sessions not getting cleaned up. See this on how to check and fix it:
https://www.picturespro.com/sytist-manual/common-issues/the-file-count-on-my-hosting-is-higher-than-it-should-be/
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
S
4 posts
Wed Jan 19, 22 3:42 PM CST
Thanks for the response Tim. Currently I can't access the site because the update failed to load all the files as I assume I bumped against the cap on the amount of files I have on my hosting site.

Any idea on how to remedy that? Is there manual method to install the site via FTP without losing all my configs?
16,210 posts (admin)
Thu Jan 20, 22 4:30 AM CST
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
S
4 posts
Fri Jan 21, 22 11:10 AM CST
Thanks for the help Tim. I'm back up and running and 137,000 files deleted :)
5 total messages
Please log in or Create an account to post or reply to topics.
This post has been viewed 764 times
Category: Installation
 
Loading more pages
Loading more pages

Sign up for email promotions.

Your information is safe with us and won't be shared.

Thank you for signing up!

 
©2003 - 2021 Grissett, LLC. All Rights Reserved.

By continuing to browse or by clicking Accept Cookies, you agree to the storing of cookies on your device necessary to provide you with the services available through our website.

    Accept   Privacy & Cookie Policy
Loading More Photos
Scroll To Top
Close Window
Loading
Close