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Sample Images Missing

 
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Gail Dwyer
6 posts
Fri Jan 04, 19
2:36 PM
I uploaded sample images of many of my products and they have disappeared, it just says "One image" but doesnt show the picture of my album for instance.

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Tim - PicturesPro.com
10892 posts
admin
Mon Jan 07, 19
4:06 AM
1 image means that the package contains 1 image. Do you see the sample images for those in the admin? Does the admin indicate a sample image has been uploaded?
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Gail Dwyer
6 posts
Mon Jan 07, 19
6:56 AM
Yes, I had many uploaded, this is what it shows in admin.
Attached Photos

Tim - PicturesPro.com
10892 posts
admin
Mon Jan 07, 19
10:20 AM
For them to just go missing like that the folder that holds those photos must have been deleted or removed. The package photos are stored in a folder called "package_images" inside the Photo Cart -> photos folder on the server. If you FTP upload photos, it is possible you dragged that folder into another folder. Look in the other folders inside the photos folder and see if you have a package_images folder there.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Gail Dwyer
6 posts
Mon Jan 07, 19
3:23 PM
Thank you Tim. We are pretty interested in Sytist, probably will buy when this big event comes down.
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