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Ordered Image Has Wrong Price

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Peri Hughes
9 posts
Tue Mar 20, 18
10:23 AM
When a customer is ordering a (1) image, the price is reflecting a (10) multi image price discount. The price showing up in the order isn't even a price we offer.
i.e.... 1- image order is $150.00 the 10-12 image is $67.50. The price coming up is $60.00
We have tried to replicate this issue many times and can't make it do it. It has happened pretty regularly the past couple of months. We have even gone in as the exact customer and can't replicate the order they made as that price.
I hope there is a fix for this, it is very frustrating.
Tim -
11846 posts
Tue Mar 20, 18
11:19 AM
I have no way of knowing without looking at the order and your product settings. You would need to email me the link to your Sytist admin with the username and password so I can take a look.
Tim Grissett, DIA - || My Email Address:
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