Problem

 
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Holly Tye
Fri Nov 03, 17
12:33 PM
When I try to log in to the admin account I get this message: Unable to connect to the databaseAccess denied for user 'hollytye_picspro'@'localhost' (using password: YES)

When I try to use Dave's uploader it says Service or database is unavailable, try again later

Is this something I can fix or is it something being worked on behind the scenes? Thanks so much. Have a few clients wanting to place orders.

Holly Tye
Tim - PicturesPro.com
admin
Sun Nov 05, 17
6:10 AM
That error means that someone has changed the password for the database user. What you will have to do is go into your hosting control panel and go into the MySQL databases section.

Create a new database user.

Then add that new database user to your Photo Cart database.

Then in the file manager in your hosting control panel, go into the photo cart folder, edit the setup.php file and update the $setup['pc_db_user'] & $setup['pc_db_pass'] variables with the new username and password.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Holly Tye
Mon Nov 06, 17
8:40 AM
Thank you very much. How do I add new database to my photocart database? I'm sorry, not familiar with this type of stuff!
Tim - PicturesPro.com
admin
Mon Nov 06, 17
12:11 PM
When you are viewing the databases section in your hosting control panel, there should be an option to add the user to the database. If you can't find it, you can ask your hosting company.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com
Holly Tye
Tue Nov 14, 17
9:10 PM
Thank you. I got that fixed and now it says my FTP password or username is incorrect. I haven't changed anything and have used it since last week when I had the other problem. Should I be concerned that these things keep changing on their own?
Tim - PicturesPro.com
admin
Wed Nov 15, 17
7:38 AM
FTP comes from your hosting. So your host must have automatically changed it which they may do from time to time. You would need to contact your host for your current FTP information.
 
 
 
 
 
Tim Grissett, DIA - PicturesPro.com || My Email Address: info@picturespro.com

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