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Issue Number On Payment Card Problem
A
Anthony Treasurer
31 posts
Tue Jul 22, 14 5:37 AM CST
Hello.
We keep getting a repeated problem with our customers.
When they enter payment information for their cards, the site is asking for an Issue Number.
Most cards don't have an issue number, and it won't allow them to pay.
They have tried entering blank spaces and other numbers, but it won't allow the payment to go through.
This is on the system where it sends us the card details via Email and our Database.
Any help would be greatly appreciated!!
=)
We keep getting a repeated problem with our customers.
When they enter payment information for their cards, the site is asking for an Issue Number.
Most cards don't have an issue number, and it won't allow them to pay.
They have tried entering blank spaces and other numbers, but it won't allow the payment to go through.
This is on the system where it sends us the card details via Email and our Database.
Any help would be greatly appreciated!!
=)
Tim - PicturesPro.com
16,207 posts
(admin)
Tue Jul 22, 14 8:20 AM CST
There are 2 manual process payment options. The one for the UK asks for an issue number, the other does not. You should probably enable both so they can choose which to use.
Tim Grissett, DIA - PicturesPro.com
My Email Address: info@picturespro.com
My Email Address: info@picturespro.com
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